Live instructor-led training is dying
Producing product videos to support these changes has never been faster and easier
Today’s SaaS users want to move through the customer journey at their own pace. And with work from home soaring, work is increasingly done at non-standard working hours. While VILT is thriving, asynchronous video consumption helps you create and manage thousands of videos that support your customers, while REDUCING the burden on your team.
Building a library of automatically updated software videos helps your team:
- Maintain a 24/7 customer success function
- Support global customers, in their own language
- Align with the changing needs of users and your corporate infrastructure
Scale your success function without scaling your team
66% of people say they’d rather watch a video than read about it. Yet most companies don’t create enough videos to support their customer success teams.
If your customer success team could scale your video production automatically, you can:
- Increase adoption rates
- Reduce customer churn
- Reduce customer service calls
- Increase conversion rates
- Increase NPS and CSAT scores
Create onboarding, training, and support videos for your customized solutions
Your largest customers may have software that has been customized specifically to them or their workflows. Onboarding, training, and support videos are now attainable for a single client. Now you can create and replicate a library of videos that shows their unique, custom software.
Complements your current success stack
Videate plays nicely with your existing enterprise software
Your current LMS, digital adoption platform and knowledgebase tools can be both the source, and the destination of your software videos.
Use your LMS and knowledge base content to build scripts to automatically create and update videos, and post them to your customer experience platforms or back to your LMS and knowledgebase!