Self Service = scalable customer support

Long wait times? Extra headcount to handle it?

What if you didn’t have to deal with either? In the SaaS world, self-service means giving your customers the power to find answers on their own, anytime they need them. It's all about scaling your support without adding extra headcount. 

Imagine having a 24/7 support team that’s always ready to help, without the hefty price tag. That's the magic of self-service solutions.

Scale self-service support with auto-generated tutorial videos

At Videate, we specialize in creating AI-powered, automated how-to and tutorial videos that make self-service a breeze.
Whether it’s navigating a new feature or troubleshooting a common issue, our auto-generated videos can guide users every step of the way. This not only improves customer satisfaction but also frees up your team to focus on more complex tasks. You know– the ones that are super important but you never quite seem to have the time to deal with due to putting out fires.

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What is self service in SaaS?


Self-service in SaaS is all about giving power to your users. Instead of relying on customer support for every little question, users can find answers on their own, whenever they want.

Think of it as a supercharged FAQ section (but way cooler, obviously).

Self-service = more satisfied customers, fewer support tickets, and a more efficient support team. It’s a win-win for everyone!



Examples of self service in SaaS


Here’s what self-service looks like in action:

  • Knowledge Bases: Detailed articles that cover everything from basic how-tos to advanced troubleshooting.

  • FAQs: Quick answers to the most common questions.

  • Tutorial Videos: Step-by-step guides that show users exactly what they need to do.

  • Interactive Walkthroughs/Digital Adoption Platforms (DAP): On-screen guides that take users through each step right inside the software.

These tools not only empower your customers but also save your team tons of time.

Full service vs self service: Which is right for your organization?

Choosing between full service and self service can be a tough call. Let’s break it down:

Full Service: This traditional model means your support team handles everything. It’s personalized but can be slow and costly as you scale.

Self Service: This modern approach empowers your customers to find solutions on their own, anytime. It's fast, efficient, and scalable.

Why go self-service? It reduces the strain on your support team, cuts costs, and keeps customers happy by providing instant solutions. 

Plus, with tools like auto-generated tutorial videos, your users get clear, step-by-step guidance without waiting for help.


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Why video is essential for effective self service


When it comes to self-service, not all content is created equal. Video stands out as the ultimate tool for effective self-service. Here’s why:

  • Clarity: Show, don’t tell. Videos provide clear, visual instructions that are easier to follow than trying to match written documentation to what’s happening on the screen.

  • Engagement: Videos are more engaging than text. They capture attention and keep users interested.

  • Retention: People remember 95% of a message when they watch it in a video compared to just 10% when reading text.

  • Accessibility: Videos can be paused, rewound, and watched as many times as needed, making them perfect for on-demand learning.

Videate’s AI-powered platform is the ultimate self service solution

Imagine having a library of high-quality, auto-generated tutorial videos at your disposal. That’s what Videate offers. Our platform automates the creation of how-to videos, making it easier than ever to support your customers.

  • Automated Production: No more manual video creation. Our platform handles it all from script to screen, saving you time and resources.

  • Consistent Quality: Every video is clear, engaging, and professionally narrated.

  • Scalable Solutions: As your product evolves, our videos can be easily updated to match new features and changes.


Real-world success with Videate

Don’t just take our word for it.


Companies like Reputation have transformed their support with Videate. By automating video production, they’ve drastically reduced the time spent on creating and updating training materials.

The result? Happier customers and a more efficient support team.


"Being able to create videos in 10% of the time and then being able to update videos in probably 3-4% of the time has been huge."

– Kasey Kershner, Reputation


Ready to transform customer support with self-service videos?